Required skills

analytical skills to review alarm information and make judgments to inform operational decisions

communication skills to

liaise with technical personnel working across different levels and in different contexts

provide advice and guidance to others

initiative and enterprise skills to identify improvements to alarm resolution and troubleshooting

learning skills to keep up to date with new technology

literacy skills to read complex technical data procedures equipment and system manuals and specifications

numeracy skills to interpret levels readings and numerical data

problem solving skills to address complex problems from a remote location

research skills to source technical information from enterprise website or manufacturers technical documentation

technical skills to

interpret and use equipment and system manuals and specifications

undertake diagnosis and repairs on a range of networks

Required knowledge

installed telecommunications systems and equipment

path protection

telecommunications networks

test equipment and test procedures

typical problems and challenges that arise in NOCs and in the field

typical systems and procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

diagnose and identify faults including using fault history and ranking likely causes

plan and coordinate repair of network faults

apply enterprise escalation and outage procedures following related OHS requirements and work practices

Context of and specific resources for assessment

Assessment must ensure

sites on which remote diagnosis and repair of network may be conducted

use of test equipment currently used in industry

manufacturers technical documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate performing remote diagnosis of network faults

observation of the candidate giving clear and precise instructions to staff engaged in on site repair

observation of the candidate repairing network faults

review of documentation completed by the candidate

oral or written questioning to assess required knowledge

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTCBLA Remotely locate and identify cable network faults

ICTCBL4099A Remotely locate and identify cable network faults

ICTTENA Locate diagnose and rectify faults

ICTTEN4081A Locate, diagnose and rectify faults

ICTTENA Monitor analyse and action telecommunications network alarms

ICTTEN4085A Monitor, analyse and action telecommunications network alarms

ICTTENA Undertake routine maintenance of the telecommunications network

ICTTEN4086A Undertake routine maintenance of the telecommunications network.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Relevant data may include:

Context and background information may include:

Appropriate documentation may include:

Test equipment may include:

Appropriate tests may include:

Network faults may include:

Network operation centre may include:

Outages may include:

Repair strategies may include:

Customer traffic may include:

Escalate may include:

Enterprise procedure may include:

Relevant parties may include:

Quality assurance may include: